RECURRING DONATION TERMS AND CONDITIONS
The Recurring Donation is contracted with SupporterHub (and the banking partner Fat Zebra Pty Ltd ACN 154 014 785, APCA User ID Number 50257) and will collect the Instalments due. Outlined are your obligations when undertaking a Recurring Donation arrangement and what our obligations are to you as your Recurring Donation provider.
Debiting your account
- By accepting the terms and conditions, you have authorised us to arrange for funds to be debited from your account.
- We will only arrange for funds to be debited from your account as authorised in the Recurring Donation Request.
- If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.
Amendments by us
We may vary any details of this agreement or a Recurring Donation Request at any time by giving you at least fourteen (14) days written notice.
Your obligations
- It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a Recurring Donation payment to be made in accordance with the Recurring Donation Request.
- If there are insufficient clear funds in your account to meet a debit payment:
- you may be charged a fee and/or interest by your financial institution;
- you may also incur fees or charges imposed or incurred by us; and
- you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.
- You should check your account statement to verify that the amounts debited from your account are correct
Dispute
- If you believe that there has been an error in debiting your account, you should notify us directly or as soon as possible so that we can resolve your query quickly. Alternatively you can take it up directly with your financial institution.
- If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.
- If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.
Accounts
You should check:
- Your account details which you have provided to us are correct by checking them against a recent account statement; and
- With your financial institution before completing the Recurring Donation Request if you have any queries about how to complete the Recurring Donation Request.
Confidentiality
- We will keep all information (including your account details) in your Recurring Donation confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
- We will only disclose information that we have about you:
- to the extent specifically required by law; or
- for the purposes of this agreement, including disclosing information in connection with any query or claim.
Our Terms and Conditions
Terms and Conditions
By accessing or using this website, you agree to be bound by these Terms and Conditions and our Privacy Policy.
We may update or modify these Terms and Conditions at any time, and changes will be effective once published on this website. Your continued use of the site indicates acceptance of any updates.
Purpose of the Website
This website provides information about Jannawi Family Centre’s programs, services, community initiatives, and resources. The content is for general informational purposes only.
Use of the Website
You agree to use this website lawfully, respectfully, and in accordance with these Terms and Conditions. You must not:
• Interfere with or disrupt the website or its servers.
• Use this website to transmit unlawful, offensive, or misleading information.
• Copy, modify, distribute, or use website content for commercial purposes without permission; or
• Attempt to gain unauthorised access to any part of the site or systems.
Intellectual Property
All content on this website, including text, images, graphics, logos, videos, and other materials, is owned or licensed by Jannawi Family Centre unless otherwise stated.
You may view and download content for personal, non-commercial use only. Any other use requires prior written consent from Jannawi.
Links to Other Websites
Our website may include links to external websites for your convenience. Jannawi is not responsible for the content, security, or privacy practices of these external sites. The inclusion of any link does not imply endorsement or approval by Jannawi.
Accuracy of Information
While we make every effort to ensure the information on our website is accurate and up to date, we do not guarantee that it is complete, reliable, or current. Jannawi may update or change website content at any time without notice.
Phone: 02 9750 0500 – www.jannawi.org.au – PO Box 148, Lakemba NSW 2195 – ABN 13 851 971 562
Disclaimer and Limitation of Liability
To the extent permitted by law, Jannawi Family Centre is not liable for any loss, damage, or injury arising from your use of this website, including reliance on any information provided. We do not warrant that the website will be free from errors, viruses, or interruptions. You use this site at your own risk.
Nothing in these Terms excludes, restricts, or modifies any consumer rights under the Australian Consumer Law.
Donations and Payments
Where the website includes donation or payment options, all transactions are processed securely through approved third-party payment providers.
Jannawi does not store your payment details. Donation receipts will be provided in accordance with Australian Taxation Office requirements.
Refund Policy
Due to the nature of charity donations, refunds are at the discretion of the Board. Donations will only be refunded if genuinely made in error. Please make sure that the amount you enter is the amount you wish to give.
In the event of an incorrect amount being entered, or if the donation is made accidentally or there is an extremely unusual circumstance, please contact us in writing admin@jannawi.org.au
Privacy
Your privacy is important to us. Personal information collected through this website is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your information.
Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us on 02 9750 0500.
Phone: 02 9750 0500 – www.jannawi.org.au – PO Box 148, Lakemba NSW 2195 – ABN 13 851 971 562
Our Privacy Policy
Privacy Policy
Jannawi respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing our website or providing your personal information, you consent to the practices described in this policy.
Our policy is designed to help you understand how we manage your personal information and to support informed decisions when engaging with our organisation online. We regularly review and update this policy to reflect new technologies, business practices, and user needs. Any changes will be published on our website.
What Personal Information We Collect
We only collect personal information necessary to deliver our programs and services, manage enquiries, and improve your website experience.
This may include:
• Personal details: your name, contact information (phone, email, address).
• Service-related information: information you provide when making referrals, enquiries, feedback, or completing online forms.
• Technical information: IP address, browser type, pages visited, and other analytics data collected via cookies or similar technologies.
If you correspond with us by email, we may retain the content of your message, your email address, and our responses, and apply the same privacy protections used for information received by mail or telephone.
How We Collect Information
We may collect personal information when you:
• Submit an enquiry or contact form through our website.
• Subscribe to our newsletter for updates.
• Register for events or training.
• Provide feedback or complete surveys.
• Interact with our social media or digital platforms.
• Access our website (automatic collection through analytics or cookies).
Why We Collect and Use Personal Information
Phone: 02 9750 0500 – www.jannawi.org.au – PO Box 148, Lakemba NSW 2195 – ABN 13 851 971 562
We use personal information to:
• Respond to enquiries and provide services.
• Communicate updates, newsletters, or information about our work.
• Manage events, training, and community initiatives.
• Improve our website and user experience.
• Comply with legal, regulatory, and reporting obligations.
We do not sell, rent, or trade any personal information.
Disclosure of Personal Information
Jannawi may disclose personal information to:
• Staff who require access to perform their duties
• Partner organisations or funding bodies involved in program delivery
• External service providers who assist with website hosting, IT support, or analytics. • Law enforcement or government agencies, where required or authorised by law. All third parties are required to protect personal information in accordance with privacy laws and Jannawi’s confidentiality standards.
Storage and Security
We take all reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Your information is stored securely in password-protected databases and systems, and access is restricted to authorised personnel only.
Use of Cookies and Website Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to improve usability and performance. These tools collect aggregated, non-identifiable information about how visitors use our site.
Access and Correction
You have the right to request access to personal information we hold about you, and to request corrections if the information is inaccurate, incomplete, or out of date.
To make a request, please contact us using the details below. We will respond within a reasonable timeframe in accordance with the APPs.
Links to Other Websites
Phone: 02 9750 0500 – www.jannawi.org.au – PO Box 148, Lakemba NSW 2195 – ABN 13 851 971 562
Our website may contain links to external sites. Jannawi is not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any external site you visit.
Complaints and Enquiries
If you have any questions, concerns, or complaints about how we handle your personal information, please contact us on 02 9750 0500
We will investigate and respond to all complaints in accordance with our Grievance Management Policy and the Australian Privacy Principles.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
• Website: www.oaic.gov.au
• Phone: 1300 363 992
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The latest version will always be available on our website.
Phone: 02 9750 0500 – www.jannawi.org.au – PO Box 148, Lakemba NSW 2195 – ABN 13 851 971 562
Refund Policy
Refund Policy
Due to the nature of charity donations, refunds are at the discretion of the Board. Donations will only be refunded if genuinely made in error. Please make sure that the amount you enter is the amount you wish to give.
In the event of an incorrect amount being entered, or if the donation is made accidentally or there is an extremely unusual circumstance, please contact us in writing admin@jannawi.org.au
Due to the nature of charity donations, refunds are at the discretion of the Board. Donations will only be refunded if genuinely made in error. Please make sure that the amount you enter is the amount you wish to give.
In the event of an incorrect amount being entered, or if the donation is made accidentally or there is an extremely unusual circumstance, please contact us in writing admin@jannawi.org.au
